See Something, Say Something, DO SOMETHING? How to promote Safety & Security during the “guest experience”

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Hotels and Motels share many of the same challenges that colleges have when it comes to promoting safety and security on campus. They have a very fluid and transient population, staff has limited time to get to know guests and the opportunity for someone to “stage for an attack” in their room and quickly cause significant harm exists.

Training Hotel staff with scenario discussions helps all understand their role

Training Hotel staff with scenario discussions helps all understand their role

We all understand the importance of having Hotel Staff recognize the warning signs of suspicious activity. Fortunately, there are several free “See Something, Say Something” programs available online that can help staff detect threats early.

But “Hands-On” training for your Hotel staff (Front Desk, Valets, Parking Attendants, Baggage Handlers, Housekeeping, Security, Sales, etc.) that evaluates how well your Team may respond to an emergency is ultimately the responsibility of facility management to accomplish.

Ensuring the Safe Guest Experience demands that the Team has Practiced

Ensuring the Safe Guest Experience demands that the Team has Practiced

I recently met with leadership of a major Hotel in South Jersey that recognizes these threats and is looking for an opportunity to practice as a Team to assess how well prepared they are to actually DO SOMETHING during an emergency.

Table top exercises that use scenarios to promote discussion among the Team can allow everyone to see how a plan becomes actionable. Management can also see where there may be training needs of their staff or opportunities to use technology to support their early responders.

Consider holding discussion based drills with your Team to Practice Your Plan so that your Guest’s and Employee’s experience is safe.

Independent Study Courses are available from the Department of Homeland Security. Click on this image to access those programs.

Click on the image to asses free training programs

Click on the image to asses free training programs

 

 

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